Privacy Policy Overview

This privacy policy describes how Zephariquest collects, uses, and protects your information when you use our site and window cleaning services in Malaysia.

Information We Collect

We gather information you provide and data collected through your interactions with our website and services.

• Contact details, such as your name, address, email, and phone number when you book a service or contact us.
• Details regarding your property and cleaning needs submitted through forms or over the phone.
• Usage data, including device information, browser type, visit dates, and online activity while browsing our website.
• Correspondence and feedback you voluntarily submit during service communications or reviews.

How We Use Your Information

Your information helps us deliver, personalize, and improve our window cleaning services in Malaysia.

• Responding to your inquiries, requests for quotes, or service bookings efficiently and accurately.
• Managing appointments, sending reminders, and streamlining service delivery to your chosen property.
• Improving customer experience, communicating updates, and developing new features and services.
• Complying with local Malaysian legal requirements and maintaining business security and integrity.

Legal Basis for Data Use

We process your data based on consent, contractual necessity, and compliance with relevant laws in Malaysia.

Your personal data may be processed to fulfill our contract with you, obtain your consent, or fulfill legal obligations under Malaysian law.

When We Share

Your personal details are shared only when necessary for business operations or legal compliance.

• We may share information with service providers assisting us in performing services, always ensuring confidentiality and security.
• Personal data may be disclosed to authorities if required by Malaysian law or a valid legal process.
• Feedback or testimonials may be published on our site only after securing your consent.

Data Security

We implement technical and organizational safeguards to protect your personal data against loss, unauthorized access, misuse, or alteration. Regular reviews and staff training help reinforce secure practices across all company operations.

Your Rights

You may review, update, or request deletion of your personal information.

• Access a copy of your data held by us upon request under Malaysian law.
• Request corrections for inaccurate or incomplete information.
• Withdraw your consent for data processing at any time, subject to legal requirements.
• Ask for deletion or restriction of your information if certain conditions are met.

Cookies Policy

We use cookies to enhance your browsing experience and analyze website traffic. See our Cookie Policy for details on your choices regarding cookies.

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Contact Us

For privacy matters or questions about our policy, please get in touch via our provided channels.

Policy Updates and Changes

We update this privacy policy as needed to reflect changes in our practices or the law. Check this page for the latest version.